Refund Policy

Scope

This policy applies to paid Liyla subscriptions purchased directly through our website or dashboard billing. Free plans are not billed and are not eligible for refunds.

Eligible refunds

You may qualify for a refund when:

• You request a refund within 7 days of your first paid subscription charge for a plan you have not substantially used.
• We charged you in error, including duplicate payments.
• A technical issue on our side prevented reasonable use of the paid features you purchased, and we cannot resolve it promptly.

Non-refundable cases

Refunds are generally not provided for:

• Renewals after the initial 7-day window unless required by applicable law.
• Partial use of a billing period after the refund window has passed.
• Account suspension or termination caused by Terms of Service violations, abuse, fraud, or harmful traffic practices.
• Third-party payment processor fees that cannot be reversed.

How to request a refund

Contact us with your account email, invoice or transaction reference, and a short explanation of the issue. The fastest channel is WhatsApp at +62 821-7618-207, or use our Contact page.

We review each request individually and may ask for additional details to verify billing and account activity.

Processing time

Approved refunds are typically processed within 5–10 business days. The time for funds to appear in your account depends on your bank or payment provider.

If a refund is approved, access to paid features may be adjusted or revoked according to the refunded billing period.

Policy updates

We may update this Refund Policy from time to time. Material changes will be reflected on this page with an updated effective date.

Last updated: August 2026.